The Tools You Need to Make a Difference
Wednesday, December 20, 2017
Make a Difference
From the opening event on Saturday night to the closing wrap-up on Monday, ACLEA San Antonio brings you speakers who will inspire you, change your perspective, and give you the tools to make a difference in your organization.
Here’s a taste of what you can expect:
Bite Size is the Right Size: The Move Toward Brief, Targeted Learning
Today’s audiences expect short, focused content that is targeted to what they need and easier to make time for. Steve Gluckman, Founder and CEO of LawFirmElearning, will kick off the conference on Saturday night by showing you how to leverage your existing content to create just-in-time learning.
Steering the Stubborn Herd: Practical Lessons from the U.S. Military’s Experience in Cultivating a Culture of Resilience.
All too often the legal profession has been hobbled by a culture that makes it hard to address the challenges that lawyers face. But you can’t change lawyers, right? Well, maybe you can. If the U.S. Army can restructure its basic training to give soldiers strategies that make them more resilient not just in a crisis but every day, then maybe there’s hope for the legal profession, too.
From Microsoft to the Rio Grande: Using a Customer Success Mindset to Spur Innovation, Deliver Greater Value, and Provide Outstanding Service.
Companies that deliver outstanding customer service create a customer-centric mindset throughout their organization. Learn from award-winning customer success professional Lydia Flocchini how to create this mindset in your organization and make sure that your customers are getting the best value from their relationship with you.
The Last Roundup: Best-of-the-Best Conference Recap.
Finish the conference with a final round-up of the best ideas from your colleagues at the ACLEA conference and hear their thoughts on how to take these ideas home and put them into action.
Register for the Mid-Year Today!
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